Privacy Policy

Last Updated: 09.05.2023

Champagne Tours London (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with us through our services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Who We Are

Champagne Tours London offers private luxury party bus experiences for group celebrations, events, and hospitality across the UK. We are registered and operate in accordance with UK laws and regulations.

2. What Information We Collect

We may collect and process the following data about you:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Event details (date, time, occasion, group size)

  • Payment information (processed securely via third-party gateways)

Technical Information

  • IP address

  • Browser type and version

  • Time zone setting

  • Device type

  • Website usage data through cookies and analytics tools

Communications

  • Correspondence records (e.g. emails, messages via WhatsApp, website forms)

  • Marketing preferences and responses to campaigns

3. How We Use Your Information

We use your information to:

  • Process bookings and deliver our services

  • Communicate with you before, during, and after your event

  • Send booking confirmations, event reminders, and service updates

  • Respond to your enquiries and customer support requests

  • Improve our website, services, and customer experience

  • Send promotional offers, event updates, and content (only if you’ve opted in)

  • Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual necessity – to provide our services to you

  • Consent – when you opt in to receive marketing communications

  • Legitimate interests – to improve services and ensure safety

  • Legal obligations – for record-keeping, VAT, or licensing compliance

5. Sharing Your Information

We will never sell your personal information. We may share it with:

  • Our service providers (e.g. drivers, event hosts, payment processors)

  • Technology platforms (e.g. CRM, website hosting, analytics tools)

  • Legal authorities if required by law or in response to legal requests

All third parties are contractually obligated to handle your data securely and only for the purpose intended.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including:

  • Legal, accounting, or reporting requirements

  • Marketing consent (until you unsubscribe)

  • Service-related records (up to 6 years for tax and business compliance)

7. Your Data Protection Rights

Under the UK GDPR, you have rights including:

  • Access – Request a copy of your personal data

  • Rectification – Correct any inaccurate or incomplete data

  • Erasure – Request deletion of your data (under certain conditions)

  • Restriction – Limit the processing of your data

  • Objection – Object to processing for direct marketing

  • Portability – Request transfer of your data to another provider

To exercise your rights, contact us at:
📧 enquiries@champagnetours.london
📞 020 7060 1780

8. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings or via our cookie consent banner.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

10. How We Protect Your Data

We use appropriate security measures including:

  • SSL encryption on our website

  • Secure cloud hosting and data storage

  • Access controls and authentication

  • Staff training on data protection

Despite our efforts, no method of transmission over the internet is 100% secure.

11. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, with the “Last Updated” date revised accordingly.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact:

Champagne Tours London
📧 Email: enquiries@champagnetours.london
📞 Phone: 020 7060 1780
🏢 Address: 124 City Road, London, EC1V 2NX

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO):
🔗 www.ico.org.uk